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Having to waste 15 minutes with an AI is still crazy though.

Nah, if it becomes law, we’ll get apps which just call a number for you and run out the clock.

I believe Google and Apple phones support this today. “Hold assist” and “Hold for Me.”

Hold Assist doesn’t work if there’s any speech (like an AI agent) on the line, it specifically only works when on hold.

Easily updated existing feature, code path, and user experience is the point. Just has to be good enough to iterate on.