> listening full blast to their phones with no headphones
There's something even worse, taking my 97 year old mother to her gerontologist :-). Her HMO has a group office of 8 gerontologists with a shared waiting area which easily seats >60, but is always packed since most 80+ year-olds treat doctor appts like plane flights and arrive an hour early. Most of the patients can't hear well and take calls on speaker phone at FULL VOLUME, then constantly remind the caller to talk louder.
It's maddening enough when I go maybe once a quarter and sit there for an hour but imagine working in that room every day. Last year the reception desk relocated closer to the elevator and a very solid wall with thick auto-close door was constructed in-between. Perhaps OSHA has a 'cruel and unusual' designation :-)
[Empathetic side note: hearing loss in the elderly is a serious hardship which not only socially isolates but also accelerates cognitive decline while decreasing independence. According to several audiologists we've consulted, my mom isn't an outlier. It's normal that even state-of-the-art, high-end (>$5,000) hearing aids, properly calibrated, only help a limited amount at >80+ yrs old. My mom, despite occasionally struggling to remember an infrequent word, is still mentally sharp. Yet it's rare she can understand people on the phone well enough to make her own appts etc. I'm really hoping DSP, MEMS and AI offer better hearing solutions before I need them.
Inevitable hearing loss combined with forced 'app-ification' and mobile UX trends are increasingly making the modern world inaccessible to the very elderly, cutting off even those who are mentally capable. Talking to the staff at my Mom's independent living facility, it's a shit show and getting worse with every major OS update. They've been forced to staff a Mobile Phone Support Desk. I really wish Apple & Android UX teams were required to work a week at that desk.]