- establish some sort of gateway that requires authentication connected to your personal information where they can rate limit or block you
- use ai of their own to handle the volume of requests (already happening)
why would they stop reacting when money is on the table and the technology to react exists?
Authentication is happening where I live via electronic ID, but once you authenticate you could still use agents on your behalf to compare messages / request public services.
I still envision a deterioration of quality of responses we will be getting. At least in cases where we really need help not something that should have been a button in the first place.
There has already been govt arms outsourcing the agent part to a vendor and it reduced hold times significantly without reducing quality (i.e. its possible)
But each govt arm can mess it up in their own way