I call the IRS and wait 4 hours on hold waiting to talk to a person. I get disconnected randomly and have to call back the next day only to have to wait another 4 hours. Finally I get in touch with someone and they are extremely rude, unhelpful, and treat me like garbage.

How is this somehow the fault of “capitalism”? Regardless of how the system is structured, the government has a near-infinite budget, they could theoretically staff the agency with enough people to answer my call in a timely manner. They could also train their staff to treat me with human dignity. They don’t do this, and the reason is that they have no incentive to do so. If I am upset by being treated poorly what recourse do I have? Nothing. In fact if I ignore their system long enough, armed goons will show up with guns and arrest me.

There are many examples of government agencies that have this reputation, not only in the USA but the entire world.

“Show me the incentive and I’ll show you the outcome” -Charlie Munger