This is little glimpse of how incredibly manipulated LLM results can be. Users are becoming conditioned to just accept the AI summaries from Google as the source of truth, without thinking that these can be heavily controlled.
Right now you can relatively trust LLM results but then people will find a way to manipulate the output and ads will get inserted and trust will be lost.
Look at Etsy. At first it was a good market for genuine hand made and niche goods. Now it’s flooded with hustlers doing drop shop scams and slop.
They’re good for a while until the bad actors catch up.
I don’t think it’s unreasonable for them to include instructions to all chat bots, so that the WhatsApp user on the other end gets the experience they’ve chosen.
It wouldn’t surprise me if the help content including information about regulators makes any chat bots highly likely to suggest contacting the regulators to resolve an issue.
It also seems reasonable for them to want users to actually work with lawyers, instead of chat bots, for legal issues based on the content from their site.