I recently had a somewhat similar task: My 80-year old friend who is on Medicare got a $30,000 hospital bill which the insurance company declined to cover. So he wrote by hand a letter to the insurance company to request a reversal of their decision. I scanned his hand-written letter and asked AI to turn it into text (to create a professional looking letter). Could not get that to work on Gemini nor Perplexity, but it worked on Co-Pilot.

It did save me a lot time to use AI, especially should next time since I now know which AI app can handle it. So, there was a bit of overhead before I found the AI-app and prompt that would do it.

I have another friend who works for SAP as a project manager. She said she hates the fact that management wants them to use AI for everything, giving them a bonus if they do. But one reason I think their employer insists on that is that when you try to use it for real tasks you discover what works and what doesn't. Gradually we should be getting better at it.

Currently there is still a penalty caused by

1. AI not being able to do a specific task

2. Users not knowing which AI-app can do the job and

3. How to prompt the AI to get it done.

Writing the prompt is what users must do, and writing a prompt that works is a skill they must learn for every task you want AI do for you. Therefore progres is is happening but incrementally.