> Where is all the great software? Really, where?

It exists, at least in terms of ROI. Some enterprises are able to do successful rollouts that allow them to significantly shrink workforce in certain departments without losing quality (no, I'm not talking about customer support).

But most of the software is indeed getting worse right now. The industry is still figuring out how to wield these new tools and what to build with them. Those that figure it out faster than others will make billions.