I've actually come to prefer their incompetence... Should they try to fix their broken assumptions, they will likely overcorrect and go off into the deep end and into full totalitarianism instead. Fraudulent calls got so bad nobody answers the phone anymore, so they just enacted a regulation requiring facial recognition to obtain or maintain a phone number. Now there's even more personal information being collected and stored. It's essentially a matter of time until they get breached and people's biometrics leak.