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I can definitely see where you're coming from, but I think both can be true at the same time: Jensen regretting genuinely what happened and taking responsibility, while the PR department also steered and approved the message.

GP's take seems to assume bad faith, regardless of the message. Mu question was aimed at finding out what GP would actually consider a "genuine" response in this situation.

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> GP's take seems to assume bad faith, regardless of the message. Mu question was aimed at finding out what GP would actually consider a "genuine" response in this situation.

We have no way of knowing what he feels genuinely regardless of the words which doubtlessly were crafted by experts and approved by him. We do know his actions that caused this though. And the only real and verifiable thing will be future actions. Rest is fluff.

The problem is precisely that there is no reliable way to discern "genuine" from "competently synthesised".

Many social situations have this signalling problem -- in fact I would say it's the rule, and the exception is the case where it's rational to believe another person's signals because it's known to be costly to generate them.

"The most important thing in show business is sincerity. Once you can fake that, you've got it made"

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