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Comment by f0cus10 | Hacker News Reader

yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left

At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.

i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.

heck, there's even a ticket if the office toilet is clogged

I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.

What does your company use for ticketing?

Just spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.

SqueakDesk

Ah! You must be that energy harvesting mouse company.

Were there tickets for tickets too?

Yes, plus let's close this ticket and open a new one so that the KPIs look solid.

this 100%

It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway

If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.

In some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc.

I'd rather have tickets for everything and full transparency except for confidential info.

Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves.

In our group, Jira exists because people were not reporting problems so they could use our team as a scapegoat for delays.

In my experience, corporate bureaucracy is a slowly grown defense mechanism created from an attempt to stop dumbasses and assholes.

Perhaps killing the need for tickets will be the real value unlock of llms. (Kidding! Kind of)

essentially servicenow's business model.

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