The point is that there are surely targets that are better funded and thus more likely to pay out large sums of money in order to fix things.
I remember hearing that they do have customer support, though! Not sure if you can escalate to a sales rep to get a personalized quote or non-profit discount from there.
some groups offer it (not out of goodness: rather on price discrimination grounds)
I recall a colleague whose firm was hit by a ransomware attack. When they reached out to the insurer and sent them the details of the attackers, the first response from the insurance agent was, "Oh good, they are a reputable group. We've worked with them in the past. They will simply take the ransom and return your network/files to you." My colleague was shocked by the nonchalance.