You could never get an actual engineer to reply on those threads anyway. Whenever I had issues with my iPhone, I always find links to this forum and get disappointed.
But I think this is indicative of Apple, and other large companies: they don't really want to deal with the customer. I do give Apple credit that their phone support is pretty good, but most companies would rather you give up then actually speak to someone and get help.
So doesn’t affect me after they shut this down.