No matter how hard their struggle is, it's akin to linking vaccines to autism - no amount of personal pain overrides factual inaccuracy.
It's an extremely important part of public discourse that incorrectness be called out, in a polite way, but clearly and forcefully.
This is akin to 'balancing' a debate about evolution by having an evolutionary biologist there and a doctor of theology there. Just because there is debate does not mean that there is not a clearly correct answer.