It's an overpriced service, in my opinion. The reliability is good, but I'm paying $60 a month for their slowest speed. When I lived in PA I was getting twice the speed for $20 a month. Maybe that isn't unreasonable when you're also getting cable and phone for not too much more as a package, but I don't have a TV and don't need a landline so they're just gouging me.
One of the things I really hate about this area is how expensive everything is.
e: side note - when they come to set up your internet make sure all your machines are booted into linux (if you dual boot), otherwise they will attempt to install some of their software on your computer. They don't have a linux version of the software and will just give up and leave. If you have windows or osx running they won't leave until you let them install it.