I understand the frustration, but "It is time to come clean. What happened to our money?" sounds very accusatory – as if you've already made your mind up that you've been duped, which is unlikely to be the case.

Fair play for posting on HN, but Coinbase is a great company and Brian's a top guy – I think it's better to give him the benefit of the doubt. I've been humbled in the past by jumping to conclusions or venting too early.

This is at worst a technical issue combined with a minor customer support mishap (i.e. not being available when needed).