My issue with the whole thing would be the fact that they use branding, logos, and so forth from a company that they have no business relationship with. Doing so devalues the brand, and should cease immediately.

It would be like going into a storefront that has a UPS Package Store sign, and finding out it's just a counter with a guy that claims to be UPS customer support, but doesn't actually help you out with anything. And then find out it's a different company entirely.