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Visit friend who has DVD drive

Supply friend with favorite beverage or meal

Connect shiny new Mac book pro to friend's computer

Install over network connection

Or do it at work. Or have someone rip the ISO and transfer it through the cloud. Or any number of other methods. Was the economic value of the time you spent arguing with Adobe staffers less than the cost of a workaround like this?

I don't get how people are missing the point of the article. Its about how untrained their chat support is, not about buying an external DVD drive vs not buying one.

On the other hand, it's entirely likely that the next company will have untrained phone support and better trained chat support.

Or that the same chat support might have solved his problem right away, had he spoken to a different rep.

Support is always a huge crap shot.

There 30$ and if you don't have one you can use a friends as they don't exactly break on use.