In 2001 when I was shopping a for a new computer I was talking with the Dell Rep. over the phone about different types of monitor. There was one that was 200 dollars more expensive than the other. I asked the Rep. what was the difference and this was her response "mmmm, one is more espensive" in a couldn't care less kind of tone. Horrible customer service. And the comparison to an incompetent government employee is pretty apt. Dell deserves to be ridiculed for this.