I'm not trying to be snarky (well, a little bit), but you simply can't file a bug about an iPhone. You can go to the Apple Discussion Forums and see threads that go on for pages and pages with no involvement from anyone from Apple at all.
The only difference is that Apple releases one model at a time, so if there's a problem, everyone has it at once and it garners enough media attention to warrant a response.
I have no idea how one would file bugs about Windows Phone 8 either.
That Google makes their bug tracker visible doesn't mean they're doing any more or less than the other guys.
They refunded me, no questions asked, within the day. I've had a similar issue with Steam in the past, and they flat out refused to refund me for a mistaken purchase.
I suspect that EA customer support, for many people, is perfectly decent. You only ever hear about the complaints because people who are satisfied don't make a big fuss of it.