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>Scaling webhosting while keeping up good customer service is hard

Scaling anything while keeping good customer service is hard. Customer service is a function of product as close to perfect as possible and someone being there when shit hits the fan. With large customer base, the probability of someone hitting a snag/bug goes higher, while adding more customer service representatives is only a linear solution to the people problem.

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The amazing thing (as far as I have been following it) is that Uberspace encourages its users to learn to use the command line and SSH instead of restricting them to a "safer" GUI with fewer options.

It will be interesting to see if educating a growing user base does scale (as more knowledgeable admins may ask fewer questions and can find their own answers on StackOverflow) or introduces more (and much more complicated) customer support requests over time.

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