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One of the emails stated "Unfortunately, we’re not equipped to offer phone support at this time." If they don't even have the resources to have a phone call with the guy, it is highly unlikely they have resources to send a person to his house.

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They likely have no idea where he lives. If he were to say, "Look, I live ___ blocks away from you. I'd love to buy you and a coworker lunch and you can watch me build one -- I'd like to avoid having documentation of my process, as that's a competitive advantage for me", he might get some traction.

Probably not, though, if the emails are that much like form letters.

That could be due to other reasons, I prefer email correspondence over phone calls as it allows me to carefully think about my reply and documents it 'for free', and in the case of legal matters I can see this as being useful.

But at this point this is all pure speculation.

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