Hacker News Reader

> I remember 3am on our first Christmas eve, staring down an inbox full of customers who hadn't received their orders, knowing each one was a gift that would go unfulfilled.

How did this error come about? I'd love to see the management debugging trail on this frequently repeated problem with smaller companies.

View on HN

It was mostly down to the various postal services around the world messing up. Every year lots of mail gets misplaced during the xmas rush. There were a few tweaks we learnt to combat this in the future but largely it was out of our hands. That said we still took full responsibility for the situation. It felt crummy that they wouldn't get their presents and we made sure to compensate everyone that contacted us.

Reply on news.ycombinator.com