True. But even if you were paying $1,000 a month, a 1 hour outage only gets you a $1.39 credit on your bill.

And it's not a matter of how much. It's a matter of how much for what you get, versus how much for what you get from elsewhere. A product that is significantly less expensive simply can't have the same level of hardware and technical support. This also shows in the SLA. Smaller, less expensive providers will credit you for lost time. Larger, more expensive providers will credit you for a % of your monthly bill per hour as a penalty for themselves.

Customers of all sizes were affected. We are very sorry for this and are working extremely hard to ensure that our network is completely stable moving forward so that all customers experience 100% uptime.