Even if it's got a chip, what could possibly be stored on the chip's memory that would help? If there's a problem with a card being compromised or cloned, they issue a new one.
Getting the customer to call a number is another, they could have transferred the customer. Instead, they wanted to provide a shot of confidence before extracting info that no one, not even the bank should ask for.
No way. If someone claiming to be a bank cold-calls you, you tell them you'll call them back at their official number. Only deal with bank information on a call that you initiated.
I don't know how to work around the flaw in the article. Luckily it's not something we have to deal with here in the US, as far as I know. What a dumb "feature."
But then, a lot of stuff my bank asks me to do doesn't make much sense.
I guess it says something about banks that someone can call you, and ask you to do something weird, and it's okay because "that's what banks do".
So it's wouldn't sound that outrageous for me. Especially if a courier would give me a time like 10am to 3pm and would come at 3:15pm :) Of course, other parts where they need my card for some kind of examination would sound weird. But I imagine I personally could have fallen for that if the other guy is really good, if not for tiny detail that I don't have a landline for about last 10 years... But the trick with calling back really adds a lot to the deal, all the rest s not that suspicious given that.