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I never use travel agents for standard things (hotels/flights/cars) and only hire them for long, complex itineraries (2 countries, 8 cities in Asia over 4 weeks, etc.).

Both Conde Nast Traveler and Travel+Leisure Magazine publish A-List or "Gold List" travel agents who specialize in a certain region... These are not the guys that work in your local shopping centre or mall.

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True, but what you described are still collections of standard things, not bespoke tours of the kind that this company seems to be doing.

What's the distinction you're drawing here? Surely anything that could possibly be booked over the internet would ultimately be a "standard" thing, and so any "bespoke" tour arranged by internet reduces to a "collection of standard things".

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