It's not even that that I lost the chargeback, it's that they didn't even let me initiate it.
After I got the chargeback form though, dealing with the Chargeback Department was a breeze.
Makes me wonder how the world is going to change when BRIC economies get bigger than the current "developed" ones (if ever). Banks and other oligopolies may get away with far lower customer, privacy, heath, etc. protection.
(Chargebacks are a credit card thing, the CC company is an intermediary, so you can complain to them about poor service. If you use your bank card to buy things online, then you've paid - and it's between you and the vendor. That's why you should always use a credit card to make online purchases.)