There's no jumping through hoops, but a few things to be aware of. You can't deposit funds through one payment method e.g. credit card, and withdraw funds through another e.g. wire transfer. This is money exchange and we are not allowed to provide this. Refunds are different from withdrawals. Refunds can be for any amount at any time. Withdrawals have a minimum because we have people trying to withdraw $10 via an International Wire Transfer and they then complain either why the wire was not sent (because it costs $25 to send) or because no funds turned up at the other end after intermediary bank charges.
The support team and dispute resolution are well trained. If you would like to email me the ticket IDs I will be happy to send them to quality assurance to review.