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It's not about $300. It's about everybody else from now on who will discover getting $300 from Ignitiondeck is as easy as threatening some bad reviews.

Think of the bad PR as an investment. These people will hopefully move on to easier targets now.

Not saying I agree, but I think that's the rationale.

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The angry customers aren't "getting" 300$. They're getting their money back. Virtuous giant lose virtually nothing in the process (perhaps the cost of the transaction and some man-minutes for processing the refund).

And customers wouldn't threaten some bad reviews if VG agreed to refund: They'd just get refunded and move on!

This is a pretty bad PR move in my opinion. In fact, it's worse than the threats that the original customer would have carried in my opinion.

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