Okay? Sorry, but your personal Steam Support horror story doesn't really contribute to discussion of the Steam OS platform itself.
Er, maybe not when an update comes out, but about iOS in general? I've sure heard and read plenty of discussions about the app store. The iTunes / App stores is specifically the reason I do not want an iPhone (again).
In this case, I get that its linux, but its Valve's branded linux. Complaints about Steam, the impetus behind the distro, are completely relevant.