Yes, it sucks. This is not a support chat but rather a lead generation one. They are so quick to get you on the phone with sales people it is crazy.

The upside is that if you want to demo their products, the right reseller can make it happen.

I find their site quite frustrating. So many liks are either broken or lead to a sign-in, sign-up, or contact pages.

You might get more traction with a local/regional reseller. Just be prepared for the barrage of email and follow-up calls.