Hacker News Reader

There is a very easy way to get support: https://support.google.com/adwords/

Theres a link to contact directly on this page.

Thanks for the link, but their response was to "check the product forums". I understand that they don't want to field calls from millions of site owners asking why they aren't ranked higher, but we spend probably $25k/month on Adwords. It'd be nice if they could give us a pointer to an actual person who could help us figure out what went wrong.

That was the response from the support line?

Also, you can always try the community

https://www.en.adwords-community.com/

Again, I appreciate your help. Yes, the Adwords rep I talked to on the phone said there was nobody who could help me figure out why our organic results tanked overnight, but that I could ask on the forums. I'm not prepared to do that at this time.

There were two changes that happened on the same day, at least one of which I'm sure is the cause: we pushed out a ton of pages we had generated from old data, and we had a regression whereby our international sites lost their canonical tags on links. It's pretty clearly our fault, but it would be nice to have someone spend 30s saying, "this is what triggered the issue; don't do this" rather than, "no we can't help you, maybe some random person on the Internet can".

Reply on news.ycombinator.com