It even works for Google, why wouldn't it work for YC companies?

My impression is that this forum provides some extraordinary benefits to YC companies. It's only natural that it would introduce a few risks as well.

One would hope that moderation will be just enough to keep HN from becoming a catch-all support site, without stifling the conversation altogether.

It's effective this time.

It wouldn't be effective if it became a complaint board.

Very glad to see that the CEO cares enough to comment, though. Good faith there, even if the op was "against the rules".