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Very true and an excellent point.

Even so, I would expect a conscientious employee to at least make the effort instead. At a bare minimum, instead of saying "That's not my job." they should say, "I am sorry, I cannot help you with that, BUT the person who can is...."

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Exactly! I've worked for big companies that have done dumb things, and my bosses and co-workers have consistently taken the attitude of, "I'm sorry this has happened. I'm forwarding the information about this problem to so-and-so." Then they've followed up a couple of weeks later with, "Did so-and-so get back to you? Were they able to fix the problem?"

It's a nice example to try to live up to.

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