It also doesn't help to refer to that very legitimate feature request as "childish", especially when it involves core functionality that's very critical to many users.
As the alternative to the evil empire of corporations for all types of users, including average people.
My mom (she's 78) is on Linux since 2006 or so. Moved from Windows to Mac and then to Linux. Never had an issue.
The key is what the user expects. If you approach Linux wanting a seamless transition from Windows, you'll be frustrated. Everything makes sense, but it's different. Your software won't run. If you approach Linux without expecting it to be like Windows, you'll be happy. The average user overestimates how much they know about computing and bring their own baggage. That baggage holds them down. They want to download Nero to burn a CD. They want to download Firefox from the firefox.org website. The whole idea of a package manager is completely alien to the average user (or was, until the advent of the app store).