1) There are room for both boring and cutting edge technology in any business. Albert didn't drop the ball by choosing cutting edge tech. Albert exhibited poor risk management skills. Alice wouldn't be complaining if Albert took a controlled risk and installed a next generation flash fryer that gave a clear competitive advantage over Zola in terms of personnel and order-to-delivery time.
2) Good ideas require both Albert and Zip. Zip keeps the lights on and the costs down for all the mundane BS required to run a business. Albert is the disrupter. He is the reason starting the business was a good idea. He is an iconoclast that looks at the state of the world and said "I can do this better".
The title of this article should be Boring Systems Build Benign Businesses