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Comment by scottydelta | Hacker News Reader

If all this just false accusation then do you care to explain why google dont have any human interaction with their adsense publishers if the account is banned or suspended while their employees go around licking the asses of people using adwords as advertisers? I had my adsense account blocked for no reason and all the appeal went in vain without any human seeing my appeal. Now I am a major adwords advertiser for an ecommerce site and I have google representative just a call away!! thats just taking advantage of the monopoly they have created.

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According to the story this only started in 2009, when as far as I know they never had any human interaction with publishers, so that doesn't sound like a good sign of its veracity.

The most likely explanation is simply "because publishers don't pay them".

I can't speak for 2009, but by 2012 large publishers definitely had account managers.

Large publishers have had account managers since 2008 and earlier. But you have to be pretty large.

being a small publisher, never knew this.

yes that's my point, they never have any interaction before blocking a publishers account, doesn't it look like as if google is trying to prove itself superior?

It depends. Is Google an high school student? If not, then no. It just looks like they don't give a shit.

I pay for app engine, if I want human interaction then I have to pay an additional $150 a month. Google does this for services it charges for, so it is hardly surprising that it does it for ones where it is paying money.

Its not about human interaction, its about citing clear reasons and giving chance of proving innocence before suspending anyone's account and taking their money. Its impossible for a computer to understand arguments made by publisher and that's why there is need of human interaction without having to pay for it.

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