Ok; so since I'm in product manager mode:

* 911 style issues answered in seconds over phone or chat * Integration with our ticketing system with PagerDuty / other tools.

Question: Cloud Monitoring is now free for all customers - AFAIK (we use it) CM integrates well with PagerDuty (which cough I use a lot). Are you looking for ticketing responses into the PD API, or all monitoring/etc?