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While the outage was upsetting, the response from DO was reassuring. Not only did they jump right on the problem, they maintained communication during the affected period. Then, they refunded me $160 (a month of service).

Every host has an occasional problem. It's how they handle the problem that is important to me. This is a night and day contrast compared to the service I received with other hosts with which I've dealt.

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was this other people's experience? e.g. getting a refund?

I only keep three machines with them, but two are in NYC2. For the July 24th outage they issued a combined 4¢ SLA credit for claimed two hours downtime. For this much worse problem? Nada. I suspect that DO is prioritizing refunds for more lucrative customers and if you're not spending enough you're not going to get anything. I may need to look into moving some stuff over to Ramnode if they've got a NYC location now (Wall Street clients).

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