I fully agree. This is a really good story giving us a honest insight into the perspective of a typical user these days. Things should just work. Similar as you also expect from you car. It needs _some_ attention, but the guy at the dealer will care for you for the nifty details.

I feel, that the "PC" world has utterly failed to care for it's user and that the mobile world does here a somehow better job though it comes with many (proprietary) restrictions.

But then the NSA came and these days trusting in other seems no longer to be a good advice at all.