Is that a fact? I don't think that's a fact.
You should read the 5th paragraph down.
Feel free to provide me a study where they actually conducted scientifically rigorous tests in public and not just a few guys in a test room. I'd like to see the actual percentage of failures to assist and I'd like to see evidence where this device helps at all. For all we know it could hinder matters, though I would suspect not.
The only example of a person on the street not being helped is actually completely fabricated by the inept police of the time.