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Comment by dazbradbury | Hacker News Reader

As an aside, since Mailgun was bought by Rackspace, customer service, reliability, and their ability to fix issues quickly has seemingly taken a huge hit.

I couldn't have been happier with Mailgun a year or so ago. Currently, I have a bug filed and reported to them that impacts our business (as well as many others I'm sure), that has been outstanding since July. They still haven't acknowledged it - and all I get is stock responses linking to their broken documentation

Can anyone reccomend any alternatives? When we set up OpenRent in 2012, Mailgun was the best. Now I'm much less convinced - any feasible alternatives would be much appreciated.

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Honestly we are the same team since Mailgun was founded, all pre-acquisition employees are happily working on the product. The only difference is that we've become bigger since then, and some issues may slip through the cracks because of overall volume.

Can you send me the ticket# so I can take a look?

I appreciate my experience is anecdotal, but I'm pretty sure issues used to be read and responded to by technical members of your team - it doesn't feel that way in the last year or so - but the acquisition may have been unrelated of course!

Ticket: #69317 & #154021

I agree with this one. We used to get high quality responses from technical team members. Recent communications haven't been so great. For an example, take a peek at Ticket #154458

In July we identified an issue where Mailgun -> ELB webhook communications are broken under ticket #65535. This has been pending action by Mailgun's team for 4 months now.

http://mandrill.com/ is a good alternative to Mailgun

Unfortunately mandrill does not provide the same type of customizable routing that Mailgun does. Specifically, the ability to set up a forwarding route so that Mailgun handles all of the forwarding is the reason we selected them. To date I have yet to find another email provider that does this and provides API access and multi-domains support.

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