How do you pay Uber in India? Did you make a deposit, or is this on a credit card? I don't know the credit card rules in India, but in USA there's no way I would have ended up paying Uber's self-serving "fine".
Reserve Bank of India has a rule about all CC transactions needing 2FA and Uber wasn't complying with it. They recently shifted to a prepaid wallet mechanism to do payments.
There's very little awareness around the fact that you can dispute credit-card transactions in India.
Uber's Akshay wrote a very condescending blog post about it calling 2FA an "antiquated" security measure: http://blog.uber.com/2FA
I don't like the tone of the blog post TBH.