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In England University education has changed dramatically over the past few years.

Introduction of fees means that some students see an education as a product that they're buying, with that kind of "customer service" expectation tacked on.

Education is always news-worthy in England because politics.

We often see articles about exams (at all levels) going wrong - bad questions; cheating schools; bad marking; etc.

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It is interesting to see this reaction. In the US we have been paying for education for quite some time and the thought that it is a product and students the purchaser and benfactor of that product does not seem to be a very important topic rather it is met with some levels of resistance and blame on the students when "we" fail or otherwise complain about our educational experiences. Lots' of walking through snow uphill both ways reactions from professors and attendees of college/university.

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