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Comment by noja | Hacker News Reader

I have an XPS 13 from 2013. It's just over a year old. As I wrote elsewhere the left usb port can't support full power devices - something which support tells me after sending a technician out three times to replace the logic board. They couldn't fix it, so they told me it's "by design". Riiight...

This week the SSD died. I won't be calling them again, I can't face the pain of talking to them.

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Ha, that's the some issue my friend is having... except every time he has to drive to the apple store, wait for his genius, try and get the problem (sometimes intermittent) to reproduce, then they'll replace the logic board for a 3rd or 4th time and send it back to him. It appears that Apple doesn't even have a "premium" support option whereas at least with Dell I could get accidental damage coverage.

The SSD is just a hard drive, and they do die...

You wouldn't tell people not to buy a Ford because you owned one once that got a flat tire...

But I would expect someone not to buy if they are expecting good support, and the vendor cannot offer that.

> after sending a technician out three times to replace the logic board.

Seems like that is premium support. Lenovo only does that if you pay the upgraded support fee and have a business model laptop. Most have to mail their laptop to the depot and wait 1-2 weeks to get it back... then discover the original problem wasn't fixed.

In my experience, Dell's support is pretty good.

Today is not a good day to extoll Lenovo's benefits :\

Internal computer parts are not even close to comparable to a tire. A more reasonable comparison would be a clutch, which you'd expect to last more than a year if treated properly.

eh, I had a wheel bearing go bad on a brand new car after 8k miles.

The model/make reviewed excellently, and is still considered a great choice. Two years later, it's been reliable and gets us from point A to point B affordably.

Manufacturing is hard.

> Manufacturing is hard.

Especially when you are not the one who manufactured the item, but get the blame for it's failure (Hitachi hard drives in Dell computers... Takata airbags in Toyota cars...)

I have a 2012 XPS 13. After a year there was only one working USB port remaining and the DVD drive was broken. I have no idea why people are gushing over Dell, every one I've had has been cheap rubbish.

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