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Comment by jpetersonmn | Hacker News Reader

As others have mentioned the UI needs some work. Pop-up messages, not knowing what stuff costs as I'm adding, etc... Honestly if I was in the market for something like this (overall I like the idea) I wouldn't use this service since the UI is clunky. I would think if their website is this clunky, how clunky is the overall service going to be. Is my stuff going to be on time, will the order be correct, etc... IMO, building the website should be the simplest part of the operation overall. Nice idea, keep working on it. :)

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Totally fair and we're working on it. I think part of the challenge for us is that we're not really an e-commerce business in the traditional sense. And so, while we may want to preserve some of those elements (pricing, pop up messages, etc.), we're also trying to do it in the context of optimizing for, very fast requests (no sign up, no sign in, <60 seconds to request something... last minute business and all), pay what you want model, etc.

If you don't mind, I'd like to ask, do you think having customer testimonials eases some of your fears of clunkiness? Or do you tend to think, well anyone can "make up" a testimonial? I ask because what you're pointing out is a very real concern of mine. Once people have tried our service, they LOVE it (we have near perfect 10s on NPS across the board), but there is a bit of hesitancy at the beginning, which could be caused by many different factors I'm trying to isolate.

I don't even read testimonials, even if they aren't totally fake, they are likely skewed because they were asked to write them or offered some discount, etc...

I also kind of wonder how many people out there are making these last minute camping trip where they need to be able to get things requested in less than 60 seconds, etc... I've went camping many times and it's always something that's been planned out at least a few days in advance. My suggestion would be to focus less <60 seconds and make the site more informative, user friendly, etc...

Having been tasked (in a former life) with adding questionable "customer" testimonials to a company site, I now place exactly ZERO faith in customer testimonials on sites. YMMV

Gross! So sorry to hear that... But good feedback for us. We have a limited social media presence and no Yelp (because for whatever reason the Yelp gods hate us and there seems to be no way to talk to a real person there), but I know this will help, especially Facebook reviews. Will work on nurturing that.

Thanks!

I find the visual styling just very busy. Superfluous outlines, color fills, typefaces seem very 00s.

Ah I'm a 00s child =)

Great feedback thanks so much!

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