Great writeup...I generally don't have a problem with the pages Netflix generates for me...the main complaint is that things get stale if you visit every day, but that's more of an issue of the relatively narrow library that Netflix can afford (it was much more inviting back when Starz was in its fold). I would like to see some category of really shaking things up...I mean that sometimes, the page shows things that are too obvious for me...e.g. "You watched a Star Trek episode, well here's a row devoted to every Star Trek series and documentary, even though you know you've sampled the other series during your time as a Netflix customer" (and some seem just lazy....just because I watched one of those Fireplace videos during Christmas, I now have a row of things dedicated to moving-art types of videos)...I'd like to see a row of things that are highly-rated but completely outside of the genres that I currently watch...what would you title such a row? "Adventurous Choices"? I'm sure Netflix's algorithm already tries to sprinkle in well-liked items that are well outside of my zone of comfort...it'd be nice to just have a row where I knew everything in it was of this metric.

And while we're on Netflix's legendary use of user analytics...does their A/B testing seriously tell them that the mouseover-to-scroll-the-row-at-a-snails-pace is what users want? It is the most baffling and frankly, user-hostile feature of the site, so much that if I was a new customer, I'd think the site was run by amateurs.