The GP could get the data out of the system, but wanted an additional convenience factor. And the system is a 'service', not a 'computer'.

It's not a "computer" - it's a document signing/management service, and you could get your data out just fine. The person wants more functionality, which is actually available as a feature, but it costs money. So, pay the money and you get access to the feature.

Or stop using the service.