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> So you're saying that, as a paying customer for Google Apps for Domains (I'm assuming since you don't mention any of these details in your post), you couldn't get the same level of support on another Google product that you're not paying for?

I'm just saying I am unhappy with their customer support, being it for Google Apps Premier Edition or any of the free services.

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You're still not telling us if you're paying or not for feedburner, if you're not paying, don't expect much support unless you're really naive. Not saying whether you're paying or not is dishonest.

Edit: you're not paying for feedburner as it's not part of their Enterprise support. So your critic of "not going google" is irrelevant.

> being it for Google Apps Premier Edition or any of the free services.

Where do you talk about your support experiences with Google Apps Premier Edition? Your blog post only talks about your support woes with FeedBurner.

Are you extrapolating that you don't like Google's customer support for Google Apps Premier Edition just because you don't like their support for FeedBurner? Or do you really have a 'bad support story' in relation to Google Apps Premier Edition too?

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