My take-away from that is that I would never, ever donate a dime to that organization. The people in the local chapters who were the first to respond immediately after the disaster were fantastic. But when the national org eventually came in (and brought layers of on-site bureaucracy with them) it was a train wreck, and they started throwing their weight around cluelessly and got in the way of everyone and everything. If the full-time, paid staff of the Red Cross had just left things entirely in the hands of the local volunteers and had stayed out of the area entirely, things would have gone much more smoothly.
Private companies did so much more than many of the relief orgs. Sprint, for instance, gave us free event phones for the shelter residents to use to try to contact family. No worries about billing, or even if they'd get the phones back. Home Depot's efforts in the aftermath have been well-documented. And I believe it was IBM (my memory may be faulty) who donated thousands in computer equipment to the shelters where I was working, which the shelter residents used to track down friends and family who they'd been separated from by the storm.
I don't know if I'll ever have another experience like talking to some lower-level person at a big company, telling them that I'm there from a Katrina shelter where I just showed up to volunteer and have no formal association with any org, then immediately being escalated all the way up the chain to someone who makes decisions and that person says, "just tell us what you need from us and we'll do it. Don't worry about any cost or billing issues. Tell us what and when and where." That was awesome.
It was also a stark contrast, to be totally empowered by the likes of Sprint and IBM on the one hand, and then ignored and pushed aside by the Red Cross on the other. Pretty crazy.
The Salvation Army was maybe the one aid org that had their act together. Red Cross national staff and FEMA were worthless. Anyway, I regret that I didn't write all this down after it happened. Between my wife and I there's a great book -- or at least a really long magazine article -- in there somewhere.