Please send me a personal message and I'll track your case and see what happened.
-111 karma · joined March 27, 2015
Her friends just created multiple accounts within a short time frame and thus our support thought they were just trolling together.
Sorry that it took 11 days to get it resolved. We are a small team and as such if one team member is traveling or on holidays some work/emails get delayed. We are also in the middle of a big migration to v2.0 and thus we have some backlog pending. Again I apologize!
Let me know if you want to talk on the phone and I’ll apologize again. We will send you an Amazon gift card to soothe things a bit.
Thanks!
Just to follow up on the issue you had at the beginning, what is your internet download speed?
Thanks!